WHY DID THIS COMPOSITE ITEM [INCREASE IN PRICE, REDUCE IN PRICE, IS PRICED DIFFERENT FROM ANOTHER SIMILAR ITEM]?
Pricing questions on retailer websites (i.e. Home Depot, Lowe’s, Amazon, etc.) or distributors are best reserved for that retailer or distributor, as we do not set these prices. We appreciate your understanding in this matter.
HOW DO I PURCHASE NEWTECHWOOD?
Please check out our Where to Buy page at https://www.newtechwood.com/where-to-buy/ to review your distributor and retail purchasing options. For small volume and/or one-time orders, your best bet may be our retail partners – Home Depot for all products (including the Pro-Desk), and Lowe’s (including the Pro-Services desk), and Wayfair for deck tiles and accessories. Distributors and lumber yards would serve as a better option for contractors, architects, and large volume / repeat order purchasing.
HOW DO I PURCHASE INDIVIDUAL 16-FOOT BOARDS ON THE HOME DEPOT WEBSITE?
Individual deck boards are not available in 16′ lengths on the Home Depot website, and are marked as discontinued. However, they are not discontinued. To purchase them, please order through your local Pro-Desk. Please be aware there may be a fee associated with your purchase. You can only purchase individual 8-foot boards, or as 10 or 49 packs (or 14 and 49 packs for the siding) through the Home Depot website, as well as the Home Depot Pro-Desk.
DO YOU OFFER DISCOUNTS OR COUPONS ON NEWTECHWOOD PRODUCTS?
Through our retail partners, we occasionally offer special deals on our products. However, we do not have any general coupons or discounts. Please keep in mind purchasing in higher volumes may reduce pricing per linear/square foot. You may also get better pricing purchasing through our distributors, or through the Home Depot Pro-Desk (see https://www.homedepot.com/c/Pro_VolumePricing).
HOW DO I REFUND AN ITEM?
For retail or distributor purchases, please contact your retailer or distributor. For direct purchases, please reach out to us via phone 1-866-728-5273 . Please keep in mind that used/opened boxes of deck tiles, deck tile trim and fascia, rail kits, post kits, or garden products are not available for refund. Please also keep in mind that additional shipping costs may be incurred in the refund process.
