Can NewTechWood products be seen in stores? Where can I get samples of your products? ►▼
While some Home Depot stores, Lowe’s stores, and distributors carry samples of NewTechWood, you may purchase deck board and deck tile samples through the Home Depot website (https://www.homedepot.com/s/newtechwood%2520sample?NCNI-5). You can also contact us for a complimentary sample. To do so, please fill out the customer inquiry form on our website at http://www.newtechwood.com/contact.html with your name, address, phone number, email, and the product(s) and color(s) for which you would like a sample.
Is it possible to buy a few pieces I need to finish the project? ►▼
To order extra hardware, please reach out to us directly via our contact form: http://www.newtechwood.com/contact.html. Please be sure to specify which pieces you need and how many. Please keep in mind that we have limited stock of these parts, and that we may charge for shipping.
How do I purchase NewTechWood? ►▼
Please check out our Where to Buy page at http://www.newtechwood.com/where-to-buy.html to review your distributor and retail purchasing options. For small volume and/or one-time orders, your best bet may be our retail partners – Home Depot for all products, and Lowe’s, Amazon, and Wayfair for deck tiles and accessories.
Why did this item [increase in price, reduce in price, is priced different from another similar item]? ►▼
Pricing questions on retailer websites (i.e. Home Depot, Lowe’s, Amazon, etc.) or distributors are best reserved for that retailer or distributor, as we do not set these prices. We appreciate your understanding in this matter.
Do you offer discounts or coupons on NewTechWood products? ►▼
Through our retail partners, we occasionally offer special deals on our products. However, we do not have any general coupons or discounts. Please keep in mind purchasing in higher volumes may reduce pricing per linear/square foot. You may also get better pricing purchasing through our distributors, or through the Home Depot Pro-Desk. The Home Depot Pro-Desk may also offer veterans’ discounts.
How do I refund an item? ►▼
For retail or distributor purchases, please contact your retailer or distributor. For direct purchases, please reach out to us. Please keep in mind that used/opened boxes of deck tiles, deck tile trim and fascia, rail kits, post kits, or garden products are not available for refund. Please also keep in mind that additional shipping costs may be incurred in the refund process.
How do I purchase individual 16-foot boards on the Home Depot website? ►▼
Individual deck boards are not available in 16'
lengths on the Home Depot website. To purchase them, please order through your local Pro-Desk. Please be aware there may be a fee associated with your purchase. You can only purchase individual 8-foot boards, or as 10 or 49 packs (or 14 and 49 packs for the siding) through the Home Depot website, as well as the Home Depot Pro-Desk.
What is NewTechWood Ultrashield Naturale made of? ►▼
NewTechWood Ultrashield Naturale has a core of plastic and wood fiber, capped 360-degrees in plastic. All plastic utilized is 95% recycled material. More information about the composition of the material is available here: http://www.newtechwood.com/ultrashield-advantage.html. NewTechWood composite material is 100% recyclable, as it is made of made of high-density polyethylene plastic and wood fiber.
In what colors do NewTechWood products come in? ►▼
To review your color options, please check out the corresponding product pages for the deck boards, deck tiles, siding, and garden products on the NewTechWood US website here: http://www.newtechwood.com/.
Does the color run all the way through this board? ►▼
Can NewTechWood be exposed to elements or does it have to be covered? ►▼
NewTechWood products are designed for outdoor use so there should be no issue with exposure to the elements. However, while normal ranges of heat and cold and exposure to rain and snow would not cause damage, extreme weather could.
Can this with stand the heat/cold in [location]? ►▼
Yes! Our products would hold up under normal conditions almost anywhere on Earth. In fact, we have NewTechWood deck boards, deck tiles, and siding installed around the world from warm climates including East Asia, the American southeast and southwest, Latin America, the Middle East, and Hawaii as well as cold climates from North America (including the northern US, Alaska, and Canada), northern Asia, and throughout Europe, including Scandinavia.
How do NewTechWood composite products hold up to extreme heat? ►▼
Can NewTechWood composite material hold up to extremely cold temperatures? ►▼
NewTechWood composite material has no issue with extreme cold.
Can NewTechWood products be used in salty environments, for example near the ocean? ►▼
Yes, salt does not negatively affect our material although you do want to ensure that our material does not stay submerged in water, either fresh water or salt water. However, exposure itself would not be an issue.
Can I use ice melt on NewTechWood deck boards and deck tiles? ►▼
You are welcome to use ice melt on NewTechWood material. However, please keep in mind that the ice melt needs to be cleaned off with dish soap, as you do not want to let it dry up on the surface. If it is left on for a long time, it can stain the boards
What is the fire rating (hour)? Is the composite material combustible? ►▼
Is NewTechWood material NOA approved for use in Miami-Dade County, FL? ►▼
As of January 2019, we have not yet passed NOA testing. However, we are in the process of doing so and anticipate passing soon.
Is this material slippery when wet? ►▼
While all material has some slipperiness, the nature to which you may feel it is slippery would vary based on the contact material (i.e. the material on the bottom of your shoe). We do not anticipate an excessive level of slipperiness with this material. You will also find some of the slipperiness to be mitigated by the grain pattern. If you have specific concerns, we encourage you to test a sample. Feel free to reach out to us via the customer inquiry form on our website at http://www.newtechwood.com/contact.html with your name, address, phone number, email, and the product(s) and color(s) for which you would like a sample.
Can I use NewTechWood products in water-prone areas? ►▼
As long as the material does not stay submerged, this is not an issue and in fact, NewTechWood is used in showers, marinas, docks, boats, and other surfaces with water exposure.
How many pounds per square foot can this material hold? ►▼
We estimate that NewTechWood material can hold weight of over 1000 pounds per square foot.
In what lengths are NewTechWood deck boards available? Is there a 20 ft size? ►▼
There is no 20-foot size for these boards. The max length for NewTechWood deck boards is 16 feet, but they may be cut down to smaller lengths, like any other lumber.
How many square feet does a 49 pack of 16-foot boards cover? ►▼
You can cover a little over 356 square feet with this product. Each 16-foot board covers just over seven square feet.
How many square feet would one US05 fascia board cover? ►▼
Each 12-foot US05 fascia board covers roughly 12 square feet.
What are the differences between the hollow deck board profile (UH02 Voyager) over the solid deck board profiles (US07 Cortes, US01 Magellan)? ►▼
Hollow deck boards have three main differences from solid boards: 1) they are lighter, 2) compared to the US07, they have grooves, allowing for use of our clip system, and 3) they are generally less expensive.
Does the US33 board come in both wood grain and straight grain? ►▼
No, the US33 board has only wood grain, on one side, and is smooth on the other side, with a groove for use with our starter clip.
What is the weight per linear foot for each deck board profile? ►▼
The UH02 is 28 lbs per 16 feet, or 1.75 lbs per foot. The US33 is 40 lbs per 16 feet, or 2.5 lbs per foot. The US01 is 40 lbs per 16 feet, or 2.5 lbs per foot. The US07 is is 40 lbs per 16 feet, or 2.5 lbs per foot.
How thick are the deck tiles? ►▼
The deck tiles are 0.88 inches thick.
How much do the 1’x1’ deck tiles weigh, both individually and as a box of 10? ►▼
There is a weight of roughly 2.5 pounds per deck tile (and therefore per square foot) so a box of 10 deck tiles, or 10 square feet of deck tile, is 25 pounds.
In what colors are the 1’x2’ deck tiles and the 1’x3’ deck tiles available? ►▼
The 1’x2’ deck tiles are available in Brazilian Ipe, Hawaiian Charcoal, Peruvian Teak, Roman Antique, Spanish Walnut, and Westminster Gray. The 1’x3’ deck tiles are available in Brazilian Ipe, Peruvian Teak, Roman Antique, and Westminster Gray
Are water-tight versions of the deck tiles available? ►▼
No, at the moment, we do not offer a water-tight version of the deck tiles.
What are the grass tiles made of? ►▼
The grass of the grass tile is made of recycled PET plastic.
Are the grass tiles susceptible to issues related to snow? ►▼
Yes! They hold up well against cold.
Are the grass deck tiles fire resistant? ►▼
No, they are not.
Can I install multiple colors of the same product together? ►▼
Yes, different colors of the same product are physically identical, outside of color, and can be installed together as part of the same assembly for an interesting and unique look.
Do you have a specific sealer for cut ends? ►▼
We do not have a specific recommendation for the sealer. Both a treated wood or a water-based sealer would work. Your best bet would be an end grain sealer made for use with wood plastic composite lumber. You can get more information at your local Home Depot Pro-Desk.
How often do the boards need to be sealed? ►▼
It is best practice to seal edges upon installation of the material but the seal should hold through the warrantied lifetime of the material (10 years for commercial, 25 years for residential).
Can a firepit be placed over the deck boards or deck tiles? ►▼
Our composite material has a Class C fire rating, which means you could expect the fireplace to not be a fire hazard. However, please note that embers from your fire pit may damage the material.
What kind of blade can be used to cut NewTechWood Ultrashield Naturale? ►▼
We recommend using a carbide tip blade.
Can I use a brad nail gun with NewTechWood composite material? ►▼
We would recommend using composite screws rather than nails when installing NewTechWood composite material.
What is the manufacturer'
s recommended joist spacing for NewTechWood deck boards? ►▼
Detailed information on joist spacing for the decking board can be seen in our installation guide, specifically in the Expansion and Contraction Values section, pages 6 to 8: http://www.newtechwood.com/pdf/Decking-Installation.pdf. The installation video (https://youtu.be/aADwQpSH44c) also provides some insight regarding this, starting at around 4 minutes. For North America, this is 12-16 inches, depending on application.
How would I place the deck boards so as to have no gap to leak at end-to-end position? ►▼
You would need an underlayment to have no water leak.
Can you use the hidden spacers with the solid deck board profile? ►▼
Solid boards do not have spaces for the spacers. We therefore recommend only using the composite screws for the solid board.
How many clips are used per board? ►▼
The clips are laid out one per joist, so at 16 inches on center, this comes to 12 clips per board.
Do the mini-gap and T-clips come with screws? Do you sell additional screws? ►▼
Yes, they do. We do not have screws for sale, but additional clips can be purchased.
Can I use the deck boards as a ramp? ►▼
Yes, as long as you use 12 inches on center, when installing.
Can I build a deck using NewTechWood boards with a metal frame? ►▼
Yes, you can but would need to use our clip systems substituting the included screws with third-party self-tapping screws.
What kind of screws do you recommend if installing the decking by screwing through the face of the board? ►▼
We would recommend using trim head screws specifically designed for composite decking. You could also pre-drill the deck boards and use a trim head wood screw.
Can I use NewTechWood deck boards to build a table or other furniture? ►▼
Yes, this is possible but would require the boards to be structurally supported, every two feet or so.
Do you offer any sort of plugs for your deck screws? ►▼
Can the AW08 siding clips be used with the deck boards? ►▼
No, they cannot as they are not compatible.
Can I use the CAMO system of deck fasteners? Is this considered under warranty? ►▼
Yes, you can and yes, it would still be under warranty.
Do I need to leave any gaps between butt joints if I install the decking in cold weather? What about in hot weather? ►▼
Please keep in mind that because of the expansion and contraction nature of our material, there would need to be adequate spacing built into your installation. As a result, when installing in cold weather, you will want to build space for the boards to expand, and when installing in hot weather, you will want to install in such a way that the boards can contract without issue. Allowing your boards to acclimate to their environment before installing would serve as best practices. Detailed expansion and contraction values can be found on page 7 of the decking installation guide here: http://www.newtechwood.com/pdf/Decking-Installation.pdf.
My deck has uneven corners. Will your product install properly in the 45-degree corners? ►▼
Can NewTechWood deck tiles be placed over a plywood base? ►▼
Yes, that would be totally fine. Please ensure this plywood base is flat and structurally sound.
Can the deck tiles be installed over an existing wood deck?►▼
Yes, that would be fine. Please ensure this deck is flat and structurally sound.
Can these tiles be installed on an existing wood deck? ►▼
Yes, they can. However, you do want to ensure that the wood deck is flat and structurally sound.
Could I use these deck tiles with an old, weather-damaged rotting and chipped wooden front porch? ►▼
The boards have to be placed over a structurally sound surface, so we would not recommend using a porch that has existing issues.
Do I have to place this product on a slab? If I have a flat dirt area, and maybe do some small gravel before laying this tile, would it stay together? ►▼
While you do not have to place the deck tiles on a slab, we strongly recommend installing them on a clean, flat surface. You would therefore want to prepare the area by crushing the gravel and compacting the layers.
Can the deck tiles be installed over wood pallets? ►▼
While this may be possible, we would strongly recommend following best practices, which would encourage this being installed over a more stable surface such as a concrete deck or an existing wood deck.
Can you please recommend what should be used for your NewTechWood deck tiles in terms of gravel and sand depth? Also wondering if sand is needed on top of the gravel. ►▼
We would recommend using two inches of gravel covered by one inch of sand.
Can NewTechWood deck tiles be installed on bare ground if leveled and covered with landscaping paper? ►▼
This would be fine and in fact, we would recommend using the landscape paper as a weed barrier. However, you would still need to use the gravel and sand as a solid foundation and to allow for water runoff. In other words, the landscaping paper cannot serve as a substitute for a gravel and sand.
Can this product be used over grass/dirt area? ►▼
We strongly recommend installing our deck tiles on a clean, flat surface. You would therefore want to prepare the area by crushing gravel over the surface and compacting the layers.
Can these be placed over a concrete patio without removing glued down indoor/outdoor carpet? ►▼
Such a patio may not provide sufficient flatness to support these deck tiles. With that said, at 2.5 pounds per tile, they may have enough weight to flatten the carpet. If you would like to test to confirm, you can do so by requesting a sample through our contact page here: http://www.newtechwood.com/contact.html.
Can this be installed over a poorly installed patio? ►▼
It may be possible that your existing patio would provide sufficient structural integrity to support these deck tiles. However, if you would like to test to confirm, you can do so by requesting a sample through our contact page here: http://www.newtechwood.com/contact.html. One alternative solution would be to provide stability to your brick deck, perhaps through the use of wooden planks and then place these tiles on top of this wooden surface.
Can this be cut? ►▼
Yes, the deck boards can be cut.
I have a sandy backyard. What kind of base do I need under the tiles? ►▼
Please prepare your backyard the same way as you would using stone or concrete pavers, or in short, dig out the ground, remove three feet of soil and grass, use a cloth weed barrier, and add two inches of crushed limestone and one inch of sand, compacting layers as you go.
Can you lay this beyond your patio? ►▼
Yes, you can, but you would need to either pour more concrete or prepare the land the same way as you would using stone or concrete pavers, or in short, dig out the ground, remove three feet of soil and grass, use a cloth weed barrier, and add two inches of crushed limestone and one inch of sand, compacting layers as you go.
What is a polysheet? ►▼
Examples of a polysheet include a TPO or EPDM membrane – a material layer placed on top of your roof, providing protection.
Can this be used on a roof deck that is finished with a rubber membrane? ►▼
Yes, but to avoid any chance of puncturing, you may want to place a TPO or EPDM membrane above your existing rubber membrane.
Can these be installed on grass/dirt? ►▼
We strongly recommend installing them on a clean, flat surface. If you are placing these deck tiles on a grass/dirt surface, you would therefore need to prepare the area first by putting crushed gravel and compacting it. You have to do it similar to as if you are putting down pavers. If you place the deck over the grass without prepping it, if the ground were to shift, the decking would also shift.
Would it possible to get gradual outside and inside curves using the straight end fascia pieces for areas where the tiles will have been cut to fit over our current shaped cement patio? And if so, what would be the best way to attach it? ►▼
We strongly do not recommend this and suggest adapting your patio to the straight edges of the decking instead. You could also cut the deck tiles to a curve matching your patio’s curvature.
Can NewTechWood deck tiles be installed on a pedestal support system? ►▼
Due to structural issues, our deck tiles would not be sufficiently supported when in use with a pedestal system. However, it would be possible to use a pedestal system, place pressure treated plywood above it, and then use the deck tiles on top of the deck boards. With that said, we are planning to introduce such a system of our own soon.
How much weight can be put on this product? For example, could I place a hot tub on these deck tiles? ►▼
While this can hold a hot tub, if the hot tub has uneven weight distribution, it would be best to cut the deck tiles around the hot tub instead.
Can the NewTechWood siding product be hung vertically? ►▼
Is there a straight grain version of the siding boards? ►▼
Currently we only offer the wood grain pattern on our siding boards.
Can the NewTechWood siding boards be installed with the smooth side out? Do you make smooth surface? ►▼
No as the shape of the board would make this impossible. We do not offer a smooth surface siding board at the moment.
Can siding be installed as soffit? ►▼
Yes, it can. However, keep in mind that in this case, we recommend 12’’ on-center installation. You would also not need to install them onto joists, but can use a plywood based upon which to clip them, which would be attached to the ceiling boards.
My siding surface is covered in plywood. Do I still need to using furring strips? ►▼
Yes, you would need to use furring strips even if you have a plywood surface to install the siding on to, as this is necessary for air flow. This is not the case for soffit application of our siding.
How long can the siding boards be installed without a butt joint trim? ►▼
They can be installed two 16 feet boards back to back, or 32 feet. Any greater lengths could leave notably exposed gaps between boards.
Do the NewTechWood siding starter strips have to be continuous? ►▼
No, but we do not recommend gaps of greater than a foot. We also do not recommend gaps between starter strips at the ends of the siding installation.
Is it possible to attach heavy objects to NewTechWood siding (i.e. cabinets)? ►▼
Yes, but please be sure to screw through the siding to the joists themselves, to ensure the weight is on the joists and not the siding. As the siding is designed as a rain screen system, it cannot hold the weight.
Is NewTechWood siding completely waterproof? ►▼
No, it is not. NewTechWood cladding is designed to be used as a rain screen, and as such, will provide some barrier against water but not total protection. You will want to install our siding in conjunction with a waterproof barrier.
Can I miter the siding trim to fit with my installation? ►▼
Yes, this would be fine.
Do I need to leave any gaps between butt joints if I install the siding in cold weather? What about in hot weather? ►▼
Please keep in mind that because of the expansion and contraction nature of our material, there would need to be adequate spacing built into your installation. As a result, when installing in cold weather, you will want to build space for the boards to expand, and when installing in hot weather, you will want to install in such a way that the boards can contract without issue. Allowing your boards to acclimate to their environment before installing would serve as best practices. Detailed expansion and contraction values can be found on page 7 of the siding installation guide here: http://www.newtechwood.com/pdf/Siding_Installation.pdf.
Can you run an electric line through the railing post from the railing kits, to install lighting? ►▼
Yes, you can.
What kind of fastener do you use for an outside step? ►▼
What kind of deck tiles could I use with my stairs? ►▼
We are in the process of making a stair kit utilizing our deck tiles, but do not yet have one. In the meantime, customers have succeeded in this regard by modifying deck tiles for stairs by cutting them with a saw as needed.
Is all hardware included with the [deck boards / deck tiles / siding / garden products]? ►▼
Hardware for the deck boards are sold separately from the boards. Trim for the deck tiles are sold separately from the deck tiles. Siding accessories are sold separately from the siding. However, planters, railing, and post kits contain all hardware required for assembly.
From where can we purchase accessories (clips, end caps, fascia, trim, screws, and repair kits)? ►▼
Accessories can be ordered through any retailer that sells our deck board, deck tile, or siding, including Home Depot. Depending on the product, Lowe’s, Walmart, Amazon, and Wayfair may also be options for purchasing the accessories. If you are ordering our products through a distributor, you may reach out to them to purchase accessories.
How many starter clips per US33 Columbus series edge board? ►▼
Each box of 25 starter clips applies to 2 boards or about 12-13 per board.
How many square feet of decking or siding does one box of clips install? ►▼
Each box of clips is designed for use with 50 square feet of decking. This is true for both siding and deck boards and for both the mini-gap and T-clip systems for decking.
Do the mini-gap and T-clips come with their respective screws? ►▼
Yes, they do.
Do you make plugs for the holes to seal the ends of the NewTechWood UH02 Voyager series deck boards? ►▼
Is there a recommended caulk for attaching end caps to boards? Would silicone work with this material to seal the ends? ►▼
Yes, silicone sealant would be fine for attaching the plugs.
Will the end caps fit 8-foot UH02 Voyager series deck boards? ►▼
Yes, the boards have the same ends so the end caps could be utilized, regardless of length, even if the board is further cut, as long as the ends are not compromised.
Will the end caps work with [another decking brand]? ►▼
It would be difficult to say for sure, as we do not know the dimensions of the [other brand] decking boards. These end caps are designed to work with NewTechWood hollow decking with the dimensions in this diagram: http://www.newtechwood.com/img/decking/profile/decking-uh02.jpg. You may check if the dimensions of the [other brand] would be the same. You may also order a bag of end as a test before purchasing the total quantity needed to complete your deck.
For AW08 siding clips, do you provide screws? If not, what kind do you recommend? ►▼
We do not provide screws for the AW08 siding clips since there is variation into the types of substrates they are installed into. We recommend stainless steel or galvanized #10 screws, with a penetration of 1.25’’-1.5’’ (enough to penetrate the substrate), and with a pan head screw head.
What kind of screws can I use with the AW08 siding clips and T-7 rubber stoppers? Do screws come with these accessories? ►▼
Our AW08 clips and T-7 rubber stoppers do not come with screws. You would want to use #8 1-inch pan head screws with these accessories.
When will NewTechWood railing come back in stock? ►▼
As we are currently working to retool our railing, we cannot currently offer this item. However, we anticipate to re-release an updated version this year (2019). Please note that the information below refers to our older railing kits, and may not be valid for the re-release.
What is the spacing between balusters? ►▼
The space between the balusters is 3.7 inches between balusters, except for the very last ones next to the post, which are 4 inches.
Does the railing kit include parts to install railing for stairs? ►▼
The connections for the railing are on a hinge so the railing hardware kit does come with the parts to do either straight or stairs.
Can the railing be cut to a shorter length? ►▼
Yes, that is fine.
Can you create non-45-degree angles between the railing and the posts using NewTechWood kits? ►▼
Our railing kits do not come with any way to create non-90-degree angles. You may consider third party modifications that allow for this.
Would a 4x4 post fit inside a NewTechWood post kit sleeve? ►▼
Yes, it would.
Would this work for herbs and a tomato plant? ►▼
Yes, it is perfect for those plants.
Where can I find more information about NewTechWood fencing? ►▼
Please reach out to us directly for inventory issues. Please keep in mind that products may appear to be out of stock, even when they are not due to technical issues, minimum inventory requirements, or other criteria.
How do file a claim or get replacement material in case of damage? ►▼
Please describe your damage and attach photos in an email to customerservice@newtechwood. Please also clarify through whom you purchased the material, and provide a receipt and/or purchase order number if possible. We will continue the process via email.